Here at Pee-Aye Creative, we usually release a new written tutorial on the blog and a corresponding video on YouTube every week. These resources are provided free of charge and available to everyone. Hundreds of thousands of visitors benefit from these resources every year, and we are pleased to be helping to many people with their Divi and web design needs.
We are committed to replying to every comment, but lately we have had to cut back due to the incredible volume of comments every day. We literally spend hours of our time replying to comments, and the amount of questions is overwhelming us.
Normally it is I, Nelson the owner of the company, replying to these comments, often at night, on weekends, or whenever I get a spare moment. Recently, we now have a team member Hemant helping with this, and he is doing a great job!
The purpose of this policy is to lay out some of the basic expectations and guidelines about leaving a comment either on the blog or on YouTube.
Comment Guidelines & Expectations
Try To Narrow The Issue Down To Our Tutorial
Obviously with software, WordPress, Divi, plugins, etc. there are going to be lots of moving parts that all work together. If possible, try to narrow the issue down and be at least half convinced that it could be due to our tutorial.
NOTE: You could also check out guide on How To Fix Divi as that clears up a lot of things related to Divi.
Is the question or issue related to WordPress?
If yes, please contact your hosting provider for help.
Is the question or issue related to Divi?
If yes, please be sure read the Divi documentation or contact Elegant Themes support.
Is the question or issue specifically related to content of the tutorial?
If you think the answer is yes, then please feel free to leave a comment following the guidelines below and we will be happy to correct any errors in the tutorial or help troubleshoot.
Question vs. Customization
We are very eager to help solve any problems with our tutorials. As you know, we are known for being very active helping people in the Divi community with our tutorials and free advice. However, there is a fine line between a question about the tutorial and unrelated or further customization. This point needs to be mentioned. This is usually not an issue, but occasionally we get asked about things that are clearly beyond the content or context of the tutorial. Don’t get us wrong, we love to help! But we don’t provide for our family by working for free, so in these situations we will kindly let you know that we can’t help with that. In general, just please be mindful if what you are asking is just customization or if it is actually an issue with an the written content of the tutorial.
Be Nice About It
First of all, we appreciate those who ask questions in kindness and treat us like real human beings. We are a very small company, and do not have support staff. If there is a problem with one of our tutorials, a typo, an error, a correction, etc. then let me assure you we did not do it on purpose just to annoy you. We obviously do not want there to be any issues with our tutorials.
Oh, and we aren’t even going to get into things like moderation and all of that. This is a professional environment. If you are rude, vulgar, arrogant, impatient, demanding, or spammy it won’t take more than a half second for me to click the delete button on that kind of stuff.Â
Provide Enough Relevant Details…PLEASE!
Often we see questions like “this isn’t working for me.” Hmm, I wonder what the point of that comment is? It gives nothing. I’ve been know to sarcastically reply “okay” but seriously, tell us some details. Here are some tips to help us help you faster and efficiently the very first reply:
- Tell us the exact list of steps you have tried
- Provide a link to your site – we literally cannot help without this!
- Describe the issue as best you can and try to use the correct terminology
These steps will help us answer the question or fix the issue much faster and avoid replying back and forth. Most of the time we can solve the issue quickly from this first reply if the relevant information is given.