30 Day Money Back Guarantee
Plugins, Child Themes, & Layouts
Our Divi plugins, child themes, and layout packs all advertise a “30 Day Money Back Guarantee.” This guarantee and policy is based on the following three things:
- Accuracy in our product descriptions
- Quality in our products
- Friendly helpful support
If those criteria are not met, we will refund your money within 30 days from the purchase. Please contact us to get started.
By purchasing any product from our site, you agree to the product refund policy as stated here in this document and relinquish any rights to subject it to any questions, judgment, or legal actions.
Due to the nature of online learning courses, we do not advertise the same refund guarantee, and we normally cannot offer a refund unless you have not started the course yet. It would be weird for us to give a refund after you have taken a course and absorbed the knowledge, right? However, if there is ever any issue, you should contact us and have a conversation!
Our Divi Adventure Club membership comes with either annual or lifetime options. The membership includes all the access to our products, courses, and other exclusive resources, so it becomes rather tricky to say whether we offer refunds or not. We are leaving this up to the individual situation, so if you have any issue or want a refund, you should contact us, and we’ll come to a fair conclusion.
“Questions Asked” Policy
We’re friendly and reasonable, but as fair warning, we will probably ask questions. This may be different from other companies who claim “no questions asked,” but we’re not other companies! We are a small family company, and we believe in relationships, so we’re not ashamed of asking questions and having a conversation with you. So don’t take this as a threat, but instead as an opportunity to respect us, and we will respect you in return.
For example, if you send us a message asking for a refund with no context, vague info, or inaccurate assessments, we will ask for the reasons and require there to be a valid one. It helps us both to have proper closure and ensure everything is as it should be with our products.
Reasons We Will Happily Give A Refund
Refunds will be offered at our sole discretion based on the guarantee and policies stated in this document. Refunds must meet the following conditions, and if so then you may ask for and receive a refund:
- If the product does not match any advertised description or details
- If there is an issue with our product that we cannot resolve that makes the product unusable
- If you purchased the product but changed your mind and are not going to use it
Reasons We May Hesitate To Give A Refund
Here are some questionable things we take into consideration:
- You are still using all or most of the product on one or more of your websites.
- You refuse to cooperate with our support or refuse to give us access to your site according to instructions.
- You purchased the product more than 30 days ago
- You have not showed us that the product is removed
- You are lying and trying to scam us (yes this happens)
- You are having a bad day and are just taking it out on us
- You bought the product without reading all the description, demos, docs, etc.
- You are using an outdated version of Divi/WordPress/Product
- Your hosting server does not meet the recommended Divi requirements
- Your local or live server/website has other issues beyond our control and responsibility
- Updates to the Divi Theme or Divi Builder may sometimes include features that we already have in our 3rd party products. Since no one knows what features Elegant Themes has planned, this unfortunately is not possible to avoid as the core of Divi continues to get better. Many 3rd party Divi developers face this same issue, and it would not be feasible for us as innovators and problem solvers to simply give refunds to every customer if a feature in our products becomes obsolete. As always, we will use discretion and fairness in all matters and continue to add even more valuable features to each product.
How To Ask For A Refund
If your situation fits one of the happy reasons above, then go ahead and continue with the steps below and kindly ask for a refund.
1. Go To Support Page
Start by going to our dedicated support page. Select the option “Accounts & Billing” and then select the option “Refund Request” from the list.
2. Explain The Reason
Next will be a text box to explain the reason you are requesting the refund. Extra points if you are polite and friendly, like us. 🙂 Please provide plenty of context, so we don’t have to reply asking for that.
3. Provide Order Number
Next, we ask for your order number. This will help us located your order correctly and quickly. You can locate this in your account or in the order confirmation email in your inbox. It will be a six-digit number.
4. Share Your Name And Email
We ask for your name and email as a verification check. This also helps us locate and verify your order.
5. We Will Initiate The Refund
Once we have confirmed your details, reason, and verify that all parts of our product are removed, we will initiate the refund via your original payment method. You should then receive an automated email from either PayPal or Stripe. At this point, you will no longer have access to the product downloads, courses, license keys, or support.